Customer notifications
RebillCart sends branded transactional and lifecycle emails on your behalf whenever something happens on a subscription — without you having to configure a separate email tool.
What triggers an email
- Subscription created (confirmation)
- Payment failed (update-your-payment-method prompt)
- Payment recovered
- Subscription paused, cancelled, or reactivated
- Payment method updated
- Upcoming charge reminder, sent a few days before a renewal
- An optional charge receipt (opt-in)
Every one of these goes through a single, consistent send pipeline — preferences, then your branding, then the right template, so what a customer receives always matches what you’ve configured, regardless of which event triggered it.
Branding
In Settings → Email branding, set your logo, colors, and from-name. Every email uses these — customers should never see an unbranded, generic-looking system email from RebillCart.
You can also turn each email type on or off independently from a per-type toggle panel, in case you’d rather handle certain lifecycle moments (like receipts) through your existing tools.
Customer opt-outs
Customers can opt out of individual email categories from an “Email preferences” screen inside their portal. Billing- and account-critical mail (like a payment-method update prompt) is always on, since turning it off would leave a customer’s subscription silently failing with no way to fix it.
Notification center (Pro deep-dive)
The Notifications page in the RebillCart admin gives you:
- Full delivery history, filterable by status and type.
- A delivery funnel (sent → delivered → opened → clicked → bounced/complained).
- Per-message detail, including a resend button.
The delivery history and basic funnel are available on every plan. The full deliverability analytics — open/click rates and spam-complaint rate — are a Pro feature. See Pricing & Plans.
Customers also get a lightweight, read-only “Recent emails” feed inside their own portal, so they can confirm what’s already been sent to them.
Walkthrough
See Set up branded email notifications for a step-by-step setup guide.