Set up branded email notifications

RebillCart sends transactional and lifecycle emails automatically — this tutorial covers making them look like they came from you, and controlling which ones send.

Background reading: Customer Notifications.

1. Set your branding

1. Go to Settings → Email branding.
2. Upload your logo.
3. Set your brand colors to match your storefront.
4. Confirm the from-name reads the way you want customers to see it in their inbox (defaults to your store name).
5. Save.

Every email RebillCart sends — confirmation, payment-method-update, receipts, dunning, lifecycle updates — uses this branding automatically. There’s nothing further to configure per email type.

2. Choose which emails send

1. Still in Settings, find the per-type email toggles panel.
2. Turn off anything you’d rather handle through your existing tools — for example, if you already send order receipts through another app, you can leave RebillCart’s charge receipt email (which is opt-in by default) off.
3. Leave billing- and account-critical emails on — these can’t be disabled, since turning them off would leave a customer with no way to know their payment failed or needs attention.

3. Preview and test

1. Open Notifications in the RebillCart admin.
2. Send yourself a test by triggering a real event on a development store — e.g. subscribe as a test customer to trigger the confirmation email, or force a declined test charge to trigger the dunning email.
3. In the Notification center, open the message’s detail drawer to see the delivery log and a preview of the exact branded HTML that was sent. Use Resend here if you need to redeliver it.

4. Monitor deliverability

Once you’re sending real volume, check the delivery funnel (sent → delivered → opened → clicked → bounced/complained) in the Notification center periodically. A rising bounce or complaint rate usually means your sender reputation needs attention — catching it early avoids a future email getting caught by spam filters. The full deliverability breakdown (open/click rates, spam-complaint rate) is a Pro feature; delivery history and the basic funnel are available on every plan.

5. Let customers control their own preferences

Customers can opt out of individual, non-critical email categories from an Email preferences screen in their own portal — you don’t need to do anything further for this to work, but it’s worth knowing so you’re not surprised if a customer stops receiving, say, upcoming-charge reminders while still getting payment-failure alerts.